Legal

Privacy Policy

Last updated: 18 September 2026

Familia Fitness (Unit 1, 30 Ellendon Street, Bungendore NSW 2622) respects your privacy. This policy explains what personal information we collect through our website, member portal, and app, how we use it, and the choices you have.

What we collect

Account and contact details — your name, email address, and phone number when you create a member account or contact us.
Membership and booking details — the memberships you hold, classes and sessions you book, and your attendance history.
Health and fitness information — information you choose to share with your coach, such as training goals, injury history, and progress measurements you log in the portal. You control what you record.
Payment information — payments are processed securely by Stripe. We do not store your credit card details on our systems.
Communications — records of enquiries you send us and, if you subscribe, your newsletter preferences.

How we use your information

To manage your membership, bookings, and account
To deliver coaching, track your progress, and communicate about your training
To send you service messages (booking confirmations, schedule updates)
To send marketing emails, only if you've opted in — and you can unsubscribe at any time
To run our business: billing, record-keeping, and meeting our legal obligations

Who we share it with

We don't sell your personal information. We share it only with service providers who help us operate, under strict confidentiality: Stripe (payment processing), our hosting platform (secure storage of portal data), and email delivery services (transactional and opted-in marketing emails). We may disclose information where required by law.

Security and retention

Your data is stored on secure, access-controlled systems and encrypted in transit. We keep your information only as long as needed to provide your membership and meet our legal and record-keeping obligations. If you leave Familia Fitness, we retain minimal records for a reasonable period, then delete or de-identify them.

Your rights

You can ask us to: access the personal information we hold about you; correct information that's out of date or incorrect; delete your account and personal information (subject to records we must keep); and opt out of marketing communications at any time. To make a request, contact us at admin@familiafitness.com.au. We'll respond within a reasonable period.

Complaints

If you believe we've breached your privacy, contact us at admin@familiafitness.com.au and we'll investigate. You also have the right to complain to the Office of the Australian Information Commissioner (OAIC).

Changes to this policy

We may update this policy from time to time. The current version is always available on this page.

Familia Fitness — Unit 1, 30 Ellendon Street, Bungendore NSW 2622 · admin@familiafitness.com.au

This policy is provided for information and does not constitute legal advice.